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RETURNS POLICY

We accept tops to be returned for store credit. Bottoms or One-pieces will not be accepted due to hygiene concerns unless the item is faulty ( See below)

Please email [email protected] with your order number, the reason for return, full name, and email address you utilized to place your order if you wish to exchange an item by also visiting our partners website.

All returns must be post stamped within 14 days of receiving your order. Any items returned outside of this time frame will be subject to late fee deducted from store credit.

Store credit will be issued within 3 days of receiving your return and can be used to purchase another size/item by placing another order online.

Refunds will only be offered in the event of a manufacturing fault, and the item cannot be replaced or mended.

Items purchased on sale cannot be returned for store credit unless of a manufacturing fault; sale items also include any items purchased with a promotional discount code.

Iyah Swim is not responsible for the cost of return shipping.

IN THE EVENT OF A FAULTY ITEM

Please email [email protected] within 7 days of delivery with an image of the fault so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible.

Iyah Swim does not accept or exchange any items found faulty after 6 months or more.

Product & Stock

CARING FOR YOUR SWIMWEAR IS IMPORTANT. MAKE SURE YOU FOLLOW THE SIMPLE STEPS TO KEEPING YOUR SWIMWEAR CLEAN AND FRESH.

Do not iron or leave in the sun.

Hand wash in cold water and rinse thoroughly with cold water, especially if sunscreen is worn.

Lay flat out of direct sunlight to dry.

Make sure after leaving the beach that all sand is removed from garment as this can dry out the fabric.

Do not dry clean or wash in warm or hot water.

Store in a dry place where air frequently flows to avoid moisture from building in garments.

Do not leave in direct sunlight- this may cause the colour to fade and damage the material.

DOMESTIC – AUSTRALIA POST (Australia)

Australian DOMESTIC Express: 1-3 Business days

WORLDWIDE – DHL EXPRESS (any countries other than Australia)

DHL Express service WORLDWIDE 3-4 Business days.

** We are unable to ship to Russia **

Please allow 24-48 hours for processing orders and to receive tracking number/confirmation of order shipment.

We are not liable for wrong information given to us when shipping information is asked in check out point. If the shipping address provided is not correct we are not required to refund you. As a customer, you are responsible to make sure all shipping information is accurate before finalizing your order.

All unclaimed / un-deliverable parcels that are returned back to us will be shipped back at the customers own expense.

Iyah Swim is not liable if your parcel is stolen if you requested safe drop or wrote a delivery instruction to leave your parcel unattended.

Iyah Swim does not ship to PO Boxes to countries other than Australia

Every order is supplied with a tracking number

CUSTOMS IMPORT DUTY & TAXES

Please note that Iyah Swim is not liable for customs clearance fees that are required by your country, we also are not responsible for the delay in delivery caused by customs.

All prices online do not include any of these customs clearance fees. Please familiarize yourself with your country’s customs charges and levies prior to placing an order.

Please keep an eye on your shipment with the tracking number provided to avoid delays, Iyah Swim is not responsible if you are not notified by your country’s postal authority.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “Merchandise”.

We are also prohibited by law from marking the order as a “Gift”, even if the order is placed with the intention of sending to a gift recipient.

If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable.

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